GitHub Community
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GitHub Support response times can vary a lot, especially for Free accounts and policy-related issues like regional or sanctions-based restrictions. Typical response time (from community experience) Free account: anywhere from weeks to several months Paid plans (Team / Enterprise): usually much faster (days to 1–2 weeks) Unfortunately, sanctions / regional lock cases are among the slowest, because: They involve legal and compliance reviews Support agents often cannot override these manually Some tickets are reviewed in batches or escalated internally Important things to know Opening multiple tickets usually doesn’t speed things up GitHub Support rarely gives status updates until a final decision is made. If the restriction is based on government sanctions, support may be limited in what they’re legally allowed to do. What usually helps (based on other users’ reports) Keep one ticket only Clearly state: You are no longer located in a sanctioned region Provide current country of residence Include any official documentation if requested Be patient but concise — long emotional messages don’t help escalation About your repositories You’re correct: Git access still works (clone/pull/push) Web UI access to private repos is restricted Community reality check Many Free users report very long waits or no reply at all for similar cases. Final thought This isn’t GitHub “ignoring” you personally — it’s a mix of: Legal compliance Limited support bandwidth for Free users Low priority compared to paid enterprise cases I hope your case gets reviewed soon, but it’s best to manage expectations and avoid opening duplicate tickets. |
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good answer |
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You’re unfortunately not alone. Many users on Free GitHub accounts have reported extremely long response times from GitHub Support, especially for account restrictions related to sanctions or regional access. From what the community has seen: Free plan → responses can take months, or sometimes no response at all Paid plans → significantly faster replies Compliance / sanctions cases → often the slowest, because they require legal review In these situations, support agents usually can’t give partial fixes or quick updates, which is why it feels like the ticket disappears into a black hole. About creating multiple tickets Most people found that: Creating new tickets doesn’t speed things up It may actually delay the process, since older tickets get merged or ignored Why GitHub access behaves this way When an account is region-locked: Git operations may still work Web access to private repositories is limited Creating or viewing private org repos is disabled Reality for Free users GitHub Support prioritizes: Enterprise & paid customers Security incidents Policy/compliance reviews Free account requests sadly come last. What might help Clearly state that you are no longer in a sanctioned region Provide current country of residence Avoid emotional language; keep it factual and short Do not open duplicate tickets Final note This isn’t great UX, and your frustration is valid. Hopefully your case gets picked up soon. |
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Hello everyone, and today I'm going to tell you about how I was literally dumped on Github, a long time ago I was in places where global sanctions are in effect, and when I logged on to my Github, I got a regional lock tag, which means I don't have access to my private repositories anymore, but thank God I do. git, where you can clone them, but I can't view them from the Web version of Github, and they also disabled the ability to create Private repositories and view private repositories in organizations in general. I went to explore how to remove this restriction on my account, you need to contact Github Support, made the first ticket, 2 months pass without an answer, recreated the ticket with a link to the last one, 2 months pass without an answer, and created 1 more ticket, and now I hope that a miracle will happen and an active employee will appear in Github Support and can get things off the ground, I also wanted to ask how were you with Github Support on your Free account?
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