AI processing is incorrectly rejecting my documents

[natisdale]

Hi everyone,

My ID uses the university logo, so that I understand. But my transcript and enrollment docs clearly show the university. My program is remote, and I've included the URL for the program and screenshot of the program description. Why not allow students to upload more than two types of documents, so they can provide all the information they have at once?!

After 24 attempts, I give up. No benefit is worth the hassle. I'll just use other tools.

[samus-aran]

Welcome to the community @natisdale! We're excited to have you here and appreciate you reaching out for the first time - let's see how we can help you.

A few things I suggest. Ensure your image (photo or upload) is legible. If you are unable to read its text on the image itself then the verification process may not be able to either. If you are taking a photo of a screen try to have it as large a resolution as possible - take a photo of the evidence on a monitor rather than a phone perhaps. If you taking a photo of a document we suggest that you zoom in on the important info e.g. school name, your name, dates., that it's remote.